CATALDO, Rosanna; GALASSO, Roberto; GRASSIA, Maria Gabriella; MARINO, Marina. Higher-Order PLS-Path Modeling: A useful tool for the reduction of the length of the Customer Satisfaction questionnaire. Statistica Applicata - Italian Journal of Applied Statistics, [S. l.], v. 32, n. 3, p. 285–302, 2021. DOI: 10.26398/IJAS.0032-016. Disponível em: https://www.sa-ijas.org/ojs/index.php/sa-ijas/article/view/32-16. Acesso em: 29 apr. 2024.