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Statistica Applicata - Italian Journal of Applied Statistics
Italian Journal of Applied Statistics

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Vol.16, n. 4

Presentazione dei contributi alla Giornata di Studio: "Metodi e modelli statistici per la valutazione della qualità e della customer satisfaction: aspetti oggettivi e soggettivi nell'ottimizzazione della qualità di beni e servizi" (in italian)Zanella A.
Empirical Evidence Supporting a Contingent Approach for Studing Customer Satisfaction (in italian)Miceli G., Molteni L., Costabile M.
From Customer Satisfaction to Customer Loyalty   (in italian)Brasini S., Tassinari G.
Assessment of a Product or Service by Means of a Non-Additive Conjoint Analysis Model (in italian)Alfano D., Lombardo A.
Graphical Models and Customer Satisfaction (in italian)Mezzetti M., Luscia F., Molteni L.
Management Problems Related to the User's of a Web Portal in a CRM Context (in italian)Camillo F.
Synthesis Maps for Multivariate Ordinal VariablesBrondino G., Franceschini F., Galetto M., Vicario G.
A Model to Measure the Customer Satisfaction with Multicategorical Responce (in italian)De Luca A., Zanella A., Cantaluppi G.
A Comparison among Different Solutions for Assessing the Goodness of Fit of a Generalized Linear Latent Variable Model for Ordinal DataMignani S., Cagnone S.
Environmental Quality Control for Autocorrelated Process (in italian)Deldossi L., Cardamone U.

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