| Satisfaction Elements of the General Government’s Purchases: an ECSI Model Implementation to the Consip S.P.A (in italian) | Brichetti V., Munoz N. A., Grassia M. G. |
| Statistics for Supporting Government at Local Level: the Experience of the Municipality of Florence (in italian) | Buzzigoli L., Innocenti R., Martelli C. |
| A Method to Anticipate Customers’s Dynamics in Italian Postal Offices (in italian) | Cervellera G. P., Gazzei D. S. |
| Link Analysis for Fraud Detection | Figini S., Giudici P. |
| Bayesian Predictive Analysis of a Quality Index in a Chemical Industrial Process (in italian) | Frederic P., Di Bacco M., Catellani M. |
| Logit Models for E-Banking Churn | Giudici P., Picchizzolu P., Panella C. |
| Strategy for Building and Using a Surface Response in a Real Case (in italian) | Grazioli P., Cascini E. |
| Multiattribute Control Chart for Customer Satisfaction Measurement | La Tona L., Giacalone M. |
| The Role of the Statistician-Computer Scientist (in italian) | Sfogliarini B. |
| Multi Criteria Analysis for the Valuation of Public Projects: the Software and an Empirical Analysis (in italian) | Skonieczny G., Torrisi B., Cappellano D. |
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